Terms of Use
1. Agreement
These terms are between you and Nuri Pty Ltd ("Nuri", "we"). By creating an account or using the app, you accept them. If you don't agree, please don't use the app.
2. Who can use Nuri
You must be at least 18. Nuri is for adults, and we don't knowingly let anyone younger create an account.
3. Nuri is not medical or mental-health advice
Nuri is a planning and self-reflection tool. It is not a medical device, and it does not provide medical, psychological, psychiatric or therapeutic advice, diagnosis or treatment.
- Its insights and suggestions are generated automatically from what you record. They are observations, not clinical findings.
- Nothing in the app should be used to diagnose or treat any condition, or relied on instead of advice from a qualified professional.
- If you are in crisis or may be at risk of harming yourself, contact your local emergency services or a crisis line immediately. Nuri is not monitored, and no one reads what you write.
4. Your account
You're responsible for your account and for keeping your password secure. Tell us at support@nuriapp.io if you think it's been compromised.
5. Your recovery code
When you create your account we show you a recovery code, once. You can't skip past it, because there is no second chance to show it.
- The code protects an encryption key belonging to your account. We store a sealed copy of that key which only your code can open — we can't open it ourselves.
- If you lose your phone, reinstall the app, or sign in on a new device, your recovery code is how that key is restored. Your account itself is recoverable by email; the key is not.
- Today, what you write is stored encrypted in transit and at rest, and can be read by us in the course of operating the service. Losing your recovery code does not currently make anything you've written unreadable.
- We are building end-to-end encryption, so that what you write can be read only by you. When it ships, this same key will protect it — and from that point neither we nor anyone else will be able to recover what you've written without your code. That is why it's worth saving now, while you have it.
6. Subscriptions and payment
Nuri is free while it is in development. There is no charge to use it today and no purchase inside the app.
We expect to introduce a paid subscription later. If we do, we will update these terms and the date above, and tell you before anything is charged. You will never be billed without choosing a plan first. When that happens:
- Purchases are made through the Apple App Store and governed by Apple's terms
- Subscriptions renew automatically unless cancelled at least 24 hours before the period ends
- Manage or cancel in your Apple ID settings — we can't cancel for you
- Refunds are handled by Apple, under their policy
- We may change pricing with notice; changes never apply to a period already paid for
Nothing in this section limits any right you have under the Australian Consumer Law, or under EU or UK consumer law, that cannot be excluded.
7. Acceptable use
Don't use Nuri to break the law, infringe others' rights, attempt unauthorised access, disrupt the service, or scrape or resell it.
8. Your content
What you record stays yours. You grant us only the technical permission needed to store and sync it for you.
9. Our content
The app itself — its software, design and branding — belongs to us and may not be copied or reused without permission.
10. Availability
We aim to keep Nuri running but can't guarantee uninterrupted service, and we may change or discontinue features. If we ever shut Nuri down, we'll tell you at least 30 days beforehand and give you a way to take what you've written with you.
11. Termination
You can stop using Nuri and delete your account at any time from Settings. We may suspend or terminate accounts that breach these terms.
12. Disclaimers and liability
Nuri is provided as it is. We don't warrant that it will be uninterrupted, error-free, or that its insights are accurate or suitable for any particular purpose — they are generated automatically from what you record, and are described in section 3.
To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of data, profits or goodwill. Where we are liable, our total liability is limited to the greater of the amount you paid us in the twelve months before the claim, or AUD 100.
Nothing here excludes liability that cannot be excluded by law — including under the Australian Consumer Law, and including liability for death or personal injury caused by negligence, or for fraud. If you are a consumer in the EU or UK, your statutory rights are unaffected.
13. Governing law
These terms are governed by the laws of the Australian Capital Territory, Australia, and you and we submit to the non-exclusive jurisdiction of its courts. If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country you live in.
14. Changes
We may update these terms and will post the new version here with an updated date.
15. Contact
support@nuriapp.io · Nuri Pty Ltd